We want you to be happy with your purchase.

Eligible products may be returned or exchanged within 7 days of delivery, subject to the conditions below.

To qualify for a return or exchange:

The product must:

• Be unused and unworn
• Be unwashed
• Be free from stains, perfume, makeup, or other marks
• Not have been altered, repaired, or damaged
• Have all original tags and labels attached
• Be returned with the original packaging where applicable
• Be accompanied by the order number or proof of purchase

Products that do not meet these conditions may be rejected after inspection.

Size Exchange

If you have ordered the wrong size, you may request a size exchange within 7 days of delivery.

Size exchanges are subject to product availability.

If the requested size is unavailable, B2BWear may offer an alternative size, store credit, or another available solution.

Customers are responsible for selecting the correct size based on the size chart provided on the product page.

Please check the size chart carefully before placing your order.

Wrong, Damaged or Defective Products

If you receive a product that is:

• Damaged during delivery
• Defective due to a manufacturing issue
• Different from the product you ordered
• The wrong size due to an error by B2BWear

please contact us within 48 hours of receiving the order.

To help us process your claim, please provide:

• Order number
• Clear photographs of the product
• Clear photographs of the packaging
• Photograph of the shipping label
• Description of the issue

Our team will review the claim and determine the appropriate solution.

Depending on the circumstances, the approved resolution may include:

• Replacement
• Exchange
• Store credit
• Refund

If the issue is confirmed to have resulted from our error, B2BWear may cover the applicable return shipping costs.

Products Not Eligible for Return or Exchange

For hygiene, customization, and product-specific reasons, certain products may not be eligible for return or exchange.

These may include:

• Undergarments
• Intimate apparel
• Certain swimwear products
• Customized or personalized products
• Products modified according to customer specifications
• Clearance or final-sale products
• Gift cards
• Products that have been worn, washed, altered, damaged, or used

If a product has special return conditions, those conditions will be stated on the relevant product page.

Sale & Clearance Products

Products purchased during clearance, promotional, or final-sale campaigns may have different return and exchange conditions.

Unless otherwise stated, clearance and final-sale products are not eligible for refunds.

Eligible exchanges may be offered subject to product availability and the terms of the promotion.

Refund Policy

B2BWear generally aims to resolve eligible returns through exchange, replacement, or store credit.

A refund may be issued in eligible circumstances, including:

• The product is defective and cannot be replaced
• The wrong product was delivered and the correct product is unavailable
• An order was cancelled before dispatch
• A product becomes unavailable after payment
• Another refund has been specifically approved by B2BWear

Refund Method

For prepaid orders, approved refunds will generally be issued through the original payment method where possible.

For COD orders, an approved refund may be processed through bank transfer or another payment method agreed with the customer.

Customers may be required to provide accurate payment or banking information for processing a refund.

Refund Processing Time

Once the returned product has been received and inspected, an approved refund will normally be processed within 3–7 working days.

The time required for the funds to appear in the customer's account may vary depending on the bank or payment provider.

Shipping Charges on Returns

For a customer-requested size exchange or change of mind, the customer may be responsible for applicable return and redelivery shipping charges.

If the return is caused by an error on our part, such as an incorrect or defective product, B2BWear may cover the applicable return shipping cost.

Customers should not send a return parcel without contacting B2BWear first.

How to Request a Return or Exchange

To request a return or exchange:

Step 1: Contact B2BWear customer support within the applicable return period.

Step 2: Provide your order number and explain the reason for the return or exchange.

Step 3: Send photographs or other information requested by our customer support team.

Step 4: If the request is approved, follow the return instructions provided by B2BWear.

Step 5: Pack the product securely with its original tags and packaging.

Step 6: After receiving and inspecting the returned product, we will process the approved exchange, replacement, store credit, or refund.

Please wait for return instructions before sending any product back.

Product Color & Appearance

We make reasonable efforts to display product colors, prints, textures, and details as accurately as possible.

However, the appearance of colors may vary depending on:

• Screen and monitor settings
• Mobile device settings
• Lighting conditions
• Photography conditions
• Fabric characteristics

Minor differences in color or texture that do not materially affect the product may not qualify as a valid reason for return or exchange.

International Shipping

B2BWear may offer international shipping to selected countries.

International delivery times and shipping charges vary depending on:

• Destination country
• Courier service
• Package weight and dimensions
• Customs processing
• Local delivery conditions

International customers may be responsible for customs duties, import taxes, clearance charges, VAT, or other fees imposed by the destination country.

These charges are generally outside B2BWear's control and are the responsibility of the customer unless otherwise stated before purchase.

International return and exchange conditions may differ from domestic orders. Customers should contact B2BWear before sending an international return.

Return Inspection

All returned products are inspected before an exchange, replacement, store credit, or refund is approved.

If an item is returned in a condition that does not meet our return requirements, B2BWear may reject the return.

If a return is rejected, the product may be sent back to the customer at the customer's expense.

Policy Changes

B2BWear reserves the right to update or modify this Shipping, Return & Refund Policy when necessary.

Any updated policy will be published on this page with the revised effective date.

Customers are encouraged to review this policy before placing an order.

Contact B2BWear

If you have any questions about shipping, returns, exchanges, or refunds, please contact us:

Website: https://b2bwear.com/
Email: b2bwearcom@gmail.com
WhatsApp: +92 326 7106356

B2BWear
Quality Apparel • Reliable Service • Worldwide Delivery