Shipping policy

Shipping Within Pakistan

B2BWear delivers orders across Pakistan through trusted courier partners.

  • Orders are generally processed within 1–2 working days after order confirmation.
  • Standard delivery usually takes 3–7 working days depending on the delivery location.
  • Deliveries to remote areas may take additional time.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order has been dispatched, tracking information may be provided through SMS, WhatsApp, email, or your order account.
  • Delivery times may be extended during public holidays, promotional campaigns, severe weather, courier delays, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated according to the order, delivery location, package weight, and applicable courier charges.

Any applicable shipping charges will be displayed at checkout or communicated before order confirmation.

From time to time, B2BWear may offer free shipping promotions subject to the terms of the applicable promotion.

Cash on Delivery

Cash on Delivery (COD) may be available for selected products and delivery locations within Pakistan.

For COD orders, B2BWear may contact the customer by phone, SMS, or WhatsApp to confirm the order before dispatch.

If an order cannot be verified, B2BWear reserves the right to cancel the order.

Customers who repeatedly refuse or fail to receive COD orders may have COD unavailable for future purchases.

Failed Delivery

Customers are responsible for providing a complete and accurate:

  • Name
  • Delivery address
  • Phone number
  • City
  • Other required delivery information

If a parcel cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the parcel, or failure to collect the shipment, the parcel may be returned to B2BWear.

If the customer requests the order to be shipped again, additional delivery charges may apply.

Order Cancellation

Orders can be cancelled before dispatch by contacting B2BWear customer support as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible.

If a customer refuses a dispatched COD order, the order may be treated as a failed delivery rather than a cancellation.

B2BWear may cancel an order in circumstances including:

  • Product becoming unavailable
  • Incorrect product pricing due to a website or technical error
  • Incorrect or incomplete customer information
  • Payment verification problems
  • Suspected fraudulent transactions
  • Delivery restrictions
  • Other circumstances that prevent successful fulfillment

If payment has already been made for an order cancelled by B2BWear, an eligible refund will be processed according to this Refund Policy.